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FAQs

ORDERING

  • Do you ship Internationally? This website is currently set up to ship to the United States. However, we have set up a Zazzle store to handle international orders. 
SHIPPING AND FULFILLMENT
  • How much is shipping? Shipping is FREE within the United States. Wahoo!
  • What are your shipping methods and costs? We use standard shipping which takes 5 - 7 business days.
  • Is rush shipping available? Generally no. But contact us before you place your order and we'll try our best to help you.
  • How long does it take to receive products? Please allow five to six business days for Processing, then another five to seven business days for Shipping.
  • What if my package is refused or undelivered? Should an order return to us unopened, we resend at no additional cost.
  • How are the products made? The main designer is Autism Mom Cindy Bendel. For product printing, we partner with other companies throughout the U.S. We have a vetting process and carefully choose these companies based on product quality, turnaround times and customer service. 

CANCELLATIONS AND RETURNS

  • How do I change or cancel my order?  You may change or cancel your order as long as the order has not been processed and/or shipped. 
  • What is your refund policy?  We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will be replaced at no charge. Returns must be made within 14 days of receiving product. At the time you place an order, you will be asked to confirm all the details regarding the item's size, design, etc. If you have any questions about placing an order, please contact us so we can make sure you are satisfied with your purchase. 
  • We accept returns or exchanges for your selection of incorrect items, sizes, designs, etc. These returns may be subject to a restocking fee.
  • Return shipping costs are the responsibility of the customer. Contact us to initiate the return process and we'll provide an RMA and address to ship to.

SPECIAL SERVICES

  • Do you offer a giftwrap service? At the moment we are not set up for this service.
  • Can I personalize a product? Many products can be customized with a monogram, name or phrase. Contact us for help and we'd be glad to assist you.
ABOUT
  • Where are you located? Our business address is 14120 Lee Highway Suite 2139, Centreville ,VA 20120.
  • How do I provide general feedback? We would love to hear from you! We give out special offers to those who provide us photos and information about their experiences using our products. 
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